At Feirix, we prioritize clarity and security. Below is a practical summary regarding shipping, returns, and customer support.
1) Shipping
- Variable origin and destination: we work with several distribution centers in different countries. Therefore, delivery times and costs vary depending on the origin of the product and the delivery address.
- Value and time at checkout: shipping costs and estimated delivery time are calculated automatically at checkout before payment.
- Partial shipments: if your order includes products from different centers, you may receive separate packages and different tracking codes.
- Carrier: chosen by the distribution center/supplier and may vary depending on the product and destination.
- Tracking: after dispatch, we provide the tracking code when available.
2) Returns (Right of Withdrawal)
- Deadline: you may request a return within 14 days after receiving the order.
- Conditions: the item must be unused, with all accessories, and in its original packaging (when applicable).
- Costs: unless the product is defective or an error occurred, return shipping costs are borne by the customer.
- Procedure: contact us before returning the item; we will provide the correct address/label and instructions.
3) Defective, Damaged or Incorrect Product
- We guarantee replacement or full refund if a defect, transport damage, or shipping error is confirmed.
- Please report the problem upon receipt, attaching photos of the item and packaging (inside/outside) for quick review.
4) Situations Where Returns Are Not Accepted
- Used, washed, damaged items, or items missing original packaging/accessories.
- Hygiene, health, or intimate products (e.g. underwear, sex shop items, personal use) once the packaging has been opened.
- Custom-made, personalized, or clearly tailored items.
- Perishable items or items with a short shelf life.
- Digital products (downloads, codes, software) once delivered by email or activated.
These exclusions follow EU consumer protection law and aim to ensure product safety and integrity.
5) Order Tracking
- Check your order status through the tracking code provided (when available).
- Always keep the proof of shipment when returning an item.
6) Customer Support
- Email: [email protected]
- Phone: +351 968 880 872
- WhatsApp: Send message
For full legal information, please consult our Terms & Conditions.